Shipping policy

Shipping Policy

At Elite Vault, we are committed to providing a smooth, reliable, and timely delivery experience for our valued customers across Pakistan.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day.

Please note that order processing times may vary during high-demand periods or promotional events.

Delivery Time

Standard delivery within Pakistan typically takes 3–7 business days, depending on your city, region, and courier service availability.

Remote areas may require additional delivery time.

While we strive for timely delivery, delivery dates are estimates and cannot be guaranteed.

Shipping Charges

Shipping charges may vary depending on the delivery location, product size, and total order value.

Any applicable shipping fees will be clearly displayed during checkout before order confirmation.

Special promotions such as free shipping may be offered from time to time.

Cash on Delivery (COD)

For customer convenience, Cash on Delivery (COD) is available across Pakistan.

Customers are kindly requested to ensure that someone is available to receive the parcel and complete payment at the time of delivery.

Repeated failed delivery attempts may result in order cancellation.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers may also contact our support team for delivery status updates and assistance.

Delivery Delays

Although we work with trusted courier partners, delays may occasionally occur due to:

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • Customs clearance (if applicable)

  • Unexpected operational delays

Elite Vault shall not be held responsible for delays caused by circumstances beyond our direct control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details, including full address, phone number, and recipient name.

Elite Vault is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your parcel.

Our team will review the issue and provide appropriate support based on our return and replacement policy.

 

Thank you for choosing Elite Vault.
We appreciate your trust and support.